Terms of Service
These terms are an agreement between you and Eitan Plaks, an individual developer based in Israel ("we", "us").
1. The service
Stale & SLA ("the app") adds time-in-status numbers, stale-item and SLA alerts, escalation steps and reporting views to monday.com boards. It is distributed through the monday.com app marketplace and runs on monday.com's application hosting platform. By installing or using the app you agree to these terms and to our Privacy Policy. monday.com's own terms continue to govern your use of monday.com.
2. Accounts and plans
The app is installed per monday.com account by an account admin. Plans, prices, trials and billing are handled by monday.com's marketplace billing; the plans shown on the app's listing page apply. Downgrading or cancelling follows monday.com's subscription rules; the app keeps working until the end of the paid period. On a plan that does not include a feature, the settings you saved for it are kept but paused, and they work again after an upgrade; nothing is deleted because of a plan change.
If you cancel a paid plan within 30 days of buying it, you receive a full refund; monday.com's marketplace billing processes it automatically. Later refunds need our approval: we refund the unused part of your paid period if the app did not work as described and we could not fix it, and we refund a yearly renewal in full if you cancel within 30 days of the renewal charge.
3. What the app does on your account
With the permissions an admin grants, the app reads board items and their status history, creates and updates the numbers columns shown in the board's settings (Days in current status, Days since last activity, Days slipped, Times rescheduled, and one Total days column per tracked status), and does not modify any other column, item or setting. It posts updates and sends notifications only when you configure an escalation step, the weekly digest or an automation. When the app is uninstalled and monday.com confirms that the app has lost access to the account, the app deletes its data for that account; if monday.com cannot confirm this at the time, or the deletion does not finish, we complete the deletion by hand within 30 days of the uninstall.
4. Your responsibilities
- Only an account admin can connect the app. Before connecting, the admin agrees, for the account, to these terms and to the data processing described in the Privacy Policy. Keep your monday.com account secure.
- Configure SLA targets, thresholds and escalation recipients responsibly; notifications go to the people you choose.
- Do not use the app to process data you are not entitled to process, or in a way that violates monday.com's terms or applicable law.
5. Availability and support
We aim to keep the app available at all times but do not guarantee uninterrupted operation; the app depends on monday.com's platform, API and hosting. Numbers are refreshed at least daily and on demand. Support is by email at support@truecrane.com, in English, for every plan. A person replies within 2 business days, wherever you are; our support days are Sunday to Thursday, Israel time. If the app stopped working, wrote wrong values, notified the wrong people, or you suspect a security or privacy problem, put URGENT in the subject: we reply the same support day if your email arrives by 15:00 Israel time, otherwise on the next support day.
6. Communications
We contact you only to answer your support requests, to announce material changes to the app or to these policies, and to notify your account's admins of a security incident. We send no marketing email.
7. Intellectual property
The app, its code, design and documentation are ours or our licensors'. You receive a non-exclusive, non-transferable right to use the app on your monday.com account for as long as it is installed and paid for where applicable. Your board data remains yours.
8. Warranty and liability
The app is provided "as is". To the extent permitted by law we exclude all implied warranties, and our total liability for any claim relating to the app is limited to the fees you paid for the app in the twelve months before the claim. We are not liable for indirect or consequential loss, including missed deadlines or SLA breaches that the app did or did not report.
8a. monday.com
You may not decompile, disassemble or reverse engineer the app, or monday.com's API or SDK through it, except to the extent applicable law expressly allows. monday.com, its affiliates and licensors give no warranty for the app; the warranty disclaimer and limitation of liability in section 8 apply to them as they apply to us.
9. Termination
You may stop using the app at any time by uninstalling it, which deletes the app's data for your account as described in section 3. Uninstalling may not cancel a paid subscription; to stop paying, cancel the app's subscription in your monday.com account's app billing. We may suspend or terminate access for a material breach of these terms or where required by monday.com's marketplace rules, with notice where practicable.
If we retire the app, it keeps working, with support, until the end of your paid period, or we refund the unused part. monday.com may discontinue the app's availability at any time, with or without notice.
10. Changes, governing law and disputes
We may update these terms; the current version is always at this address. Changes that remove or reduce a feature you use, change how the app works for you, or materially change these terms are announced in the app and on the app's listing page at least 30 days before they take effect. We do not raise the price of an existing subscription without at least 60 days' notice. These terms, and any dispute arising out of or relating to them or to the app, are governed by the laws of the State of Israel, without regard to its conflict-of-laws rules. The competent courts of the Central District of Israel have exclusive jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Nothing in this section limits any right that the mandatory law of your country gives you and that cannot be waived by agreement.